Cancellation and Deposit Policy

Last updated: [date]

This policy applies to every appointment booked through Showy. You accept it by ticking the box before you pay your deposit.

The deposit

• When you book, you pay a deposit to hold your appointment. The amount is shown before you pay.
• The deposit goes directly to the professional ("Pro") through Stripe.
• At the appointment, the deposit counts toward the price of the service. You pay the rest to the Pro.

Cancelling in time

Each Pro sets a free cancellation window (24 hours before the appointment unless the Pro chose otherwise). The exact deadline is shown before you pay and in your confirmation email.

If you cancel before the deadline, using the link in your confirmation or reminder email:

• your deposit is refunded automatically;
• minus the card processing fee and, when it applies, the $1 Showy service fee, which are never refundable;
• the exact amount you get back is shown before you confirm the cancellation.

Booking inside the window

If your appointment is closer than the free cancellation window when you book, there is no free cancellation for it. This is shown before you pay: your deposit is non-refundable from the moment you book.

Cancelling late or not showing up

If you cancel after the deadline, or don't show up, your deposit is not refunded. It is kept by the Pro to compensate for the reserved time.

If the Pro cancels

If the Pro cancels your appointment, you are refunded the full deposit, including all fees.

Refund timing

Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.

Reminders

We send reminder emails before the free cancellation window closes and 2 hours before your appointment. Reminders are a courtesy: missing a reminder does not change this policy.

Questions

For questions about your appointment, contact the Pro directly (their contact details are in your confirmation email). For questions about this policy: [support email].