Terms of Service

Last updated: [date]

These Terms of Service ("Terms") govern your use of Showy (the "Service"), operated by [LLC name], a New Mexico limited liability company ("Showy", "we", "us"). By creating an account or booking an appointment through the Service, you agree to these Terms.

1. What Showy does

Showy lets independent professionals ("Pros") publish a booking page, take a deposit when a client books, and send reminders. People who book with a Pro ("Clients") pay the deposit directly to that Pro through Stripe.

Showy is a software platform. We are not a party to the appointment between a Pro and a Client. The Pro alone provides the service, sets its price, deposit and cancellation window, and is responsible for it.

2. Accounts

Pros must be at least 18, give accurate information and keep their sign-in email secure. You are responsible for activity on your account. Clients do not need an account.

3. Payments and fees

• Deposits. Deposits are processed by Stripe and paid to the Pro's own Stripe account. The Pro is the merchant of record. Pros must accept the Stripe Connected Account Agreement to receive payments.
• Card processing fees. Stripe's processing fees are paid by the Pro.
• Showy fees. On the Standard plan, Showy charges $1 per paid booking, collected automatically from the deposit. On the Pro plan, Showy charges $29 per month and no per-booking fee. Monthly fees are billed in advance and are non-refundable, except where the law requires otherwise. You can change or cancel your plan at any time from your dashboard; an unpaid Pro plan automatically returns to the Standard plan.
• Taxes. Pros are responsible for any taxes on their services and income.
• We may change our fees with at least 30 days' notice by email.

4. Deposits, cancellations and refunds

Deposits, cancellations and refunds follow the Cancellation and Deposit Policy, which every Client accepts before paying. In short:

• A Client who cancels before the Pro's free cancellation window closes is refunded the deposit minus card processing fees and, on the Standard plan, the $1 service fee, which are never refundable.
• A Client who cancels after the window closes, or does not show up, does not get the deposit back; it is kept by the Pro.
• If the Pro cancels, the Client is refunded the full deposit. The processing fee and the $1 service fee are not returned to the Pro.

5. Pros' responsibilities

As a Pro, you agree to:

• provide your services lawfully, with any license your state requires;
• describe your services, prices, deposits and cancellation window accurately;
• honor bookings made through your page, or cancel them through the Service so the Client is refunded;
• mark attendance honestly ("Showed up" or "No-show");
• use Clients' contact details only to manage their appointments, and send offers only through the Service to Clients who asked for them, with your accurate business name and postal address;
• honor the discount codes you create, as shown to the Client when they booked;
• comply with applicable privacy and anti-spam laws (including CAN-SPAM).

6. Clients' responsibilities

As a Client, you agree to give accurate contact details, read the cancellation terms shown before you pay, and cancel through the link in your confirmation email if you can't make it.

7. Disputes and chargebacks

Questions about a service go first to the Pro. Card disputes and chargebacks are handled between the Client, the card issuer, the Pro and Stripe under Stripe's rules. Showy may provide booking records (time of booking, policy accepted, cancellation time, attendance status) to help resolve a dispute.

8. Acceptable use

You may not use the Service for unlawful services, to collect payments for anything other than a real appointment, to send spam, to interfere with the Service or to access other users' data.

9. Your content and our property

You keep ownership of the content you add (business name, logo, service descriptions) and give us a license to display it to run the Service. The Service, its design and code belong to Showy.

10. Disclaimers

The Service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, that reminders will be read, or that any Client will attend. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

11. Limitation of liability

To the fullest extent permitted by law, Showy will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for any claim relating to the Service is limited to the fees you paid to Showy in the 12 months before the claim, or $100 if you paid nothing.

12. Indemnity

Pros agree to defend and hold Showy harmless from claims arising from their services, their cancellation and refund decisions, or their breach of these Terms.

13. Termination

You may stop using the Service and delete your account at any time from Settings. We may suspend or close accounts that break these Terms. Sections 3 (unpaid fees), 7, 10, 11, 12 and 14 survive termination.

14. Governing law and venue

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in [County] County, New Mexico, and you consent to their jurisdiction. Nothing here limits rights you have under the consumer protection laws of your own state.

15. Changes

We may update these Terms. If a change is material, we will tell Pros by email at least 30 days in advance. Continuing to use the Service means you accept the updated Terms.

16. Contact

[LLC name] · [registered address], New Mexico · [support email]